Appointment Policy​ 

• Please note that every physician tries their best to see patients at a scheduled time. However due to complexities of issues or unforeseen circumstances, there can be delays. So, please be prepared for 30 to 60 minutes extra time when you are coming for an appointment.

 

Narcotics, Sleeping pills prescribing policy

• Doctors don’t prescribe narcotic (opioid) medications (Percocet, Oxycocet, Oxycontin, Dilaudid, Morphine, Tylenol #3, etc.)  for Non cancer patients. 

• These medications are only appropriate in very few situations and come with a high risk of side effects, including addiction. 

• we will not prescribe narcotic medications in most cases, including if you are already on these medications or if they have been prescribed by another doctor.  If we do prescribe these medications, I have every patient sign a contract and participate in regular drug testing. Any breach of the contract may result in being discharged from my practice.​

 

No show Policy

   Missing an appointment causes great disruptions for many reasons and we will be implementing     seriously. Patient often complaint not getting appointment but several appointment wasted by         no show

1. The Doctor assigned to see you has a period of 'wasted time' in his/her schedule.

2. Time taken by the team member to prepare for your visit is wasted.

3. A patient who has need of an appointment is prevented from being scheduled.

• If you can’t attend your appointment, please give at least 24-48 hours for cancellations so that we may open that spot for other patients.

• If appointments are missed. we will have be charging $ 50.00 for regular visits and $70.00 longer appointments such as physicals, Pap smear, counselling.

• This policy is approved by OMA.

 

Lateness Policy

• To be respectful of patients’ time, you may be asked to reschedule your appointment if you are late more than 1o minutes.

Forms

• Forms by third party like insurance, Please bring your form and discuss with Doctor as some of forms need Doctors opinion and Doctor need to disclose. Most Tax disability forms requested by patients and you don't qualify for Tax Disability.

• Do not send forms by email.

• Forms are not urgent some forme Doctor can fill same day like Drivers License, Diet forms. Some forms require chart review and may take upto 2 weeks.

• Except some forms by Ministry of Social affairs and chjarges can vary, discuss with your Doctor, not Front staff.

 

Lab Policy

• Please be informed that your Lab results, X-ray, Ultrasound imaging. If they are normal the clinic will not call you back.

• If you want to discuss you have the option to book an appointment and discuss with Dr.

• If your results are having any concern. We will 100 % call you back and discuss.

• If you do Blood work at Alpha  lab you can see online.​

• Also if you are registered we can put on our patient portal.

 

Continuity of care policy

• To allow for better continuity of care, patient’s will only be allowed to book appointments with their own Family Doctor. Please call ahead to book an appointment or make one online.

• Please also ensure that you come to the correct location Maple at Markham or Noble at Eglinton.

• If your family Doctor is on vacation, please call us if you have any URGENT medical conditions and we will try our best to reschedule with one of our other family physicians in the two clinics

 

Diagnostic Reports  printing reports Policy.

• Patients has right to discuss reports with doctor, however printing, emailing of reports like lab work, ultrasound and x-ray,  is not covered by OHIP. So please understand that it has additional burden for our staff and Doctors.

• Reports will not be emailed for security reason as it has your sensitive health information, so printed copies can be picked up at the clinic.  For similar reason prescription will be faxed to Pharmacy, Lab request will be faxed to Lab as faxing is secure way to protect your information.

• Please read HIPPA and PIPEDA about health records security.

• We have patient portal to securely send various forms to patient's. Please register for portal.

• Prescription Refills

• Please book an appointment before you are completely out of your medication. Bring all medications to your prescription refill appointment to make sure your list is accurate.

• All diabetics are requested to see the eye doctor every 3 months do blood work and then renew the prescriptions.

• Do not call front desk for renewal of prescription, front desk cannot help you on phone and Doctors are busy with patients..

• Ask pharmacy or book phone consult for appointment and prescription renewal

• Front desk staff cannot help you about prescription renewal.

• We need 72-hrs notice for prescription requests. Faxing a prescription to the pharmacy without a visit is not an insured service by OHIP, and therefore a $10 charge will apply

 

Behaviour & Conduct

• Our staff work hard to assist you, and it is imperative that they are treated with respect. Rude, disruptive or aggressive behaviour will not be tolerated & may result in removal from the facility.

• Children must be supervised at all times by a parent or guardian.

• No food or drink is allowed in the exam rooms for infection control purposes.

• Please refrain from using your cell phone in the exam room so adequate attention is provided.

• After injection(s), patients must wait 20-mins in the clinic to monitor for any potential reaction.

• Pets are not allowed in the clinic, with the exception of guide dogs for the visually impaired.

• Pictures or videos are not allowed on the premises of the clinic to protect patient privacy. With your consent, your doctor may take a picture of exam findings (eg. rash) for documentation using our electronic medical record app which will maintain your privacy.

• The clinic is a scent-free environment to protect those who may be allergic

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