Digital policy

• This is an important announcement that 20% of appointments are exclusive for online appointments. Maple clinic doing everything to serve you better. We are encouraging all patients to book online appointments, this will save you time, it’s quick and easy. It makes our system more efficient and leave time for seniors to make phone calls and keeps phones less busy. We also have a secure messaging system to communicate with you. We thank all patients for helping in this effort and encourage all younger patients to adopt digital policy.

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Appointment Policy​ 

• Please note that every physician tries their best to see patients at a scheduled time. However due to complexities of issues or unforeseen circumstances, there can be delays. So, please be prepared for 30 to 60 minutes extra time when you are coming for an appointment.

Narcotics, Sleeping pills prescribing policy

• Doctors don’t prescribe narcotic (opioid) medications (Percocet, Oxycocet, Oxycontin, Dilaudid, Morphine, Tylenol #3, etc.)  for Non cancer patients. 

• These medications are only appropriate in very few situations and come with a high risk of side effects, including addiction. 

• We will not prescribe narcotic medications in most cases, including if you are already on these medications or if they have been prescribed by another doctor.  If we do prescribe these medications, I have every patient sign a contract and participate in regular drug testing. Any breach of the contract may result in being discharged from my practice.​

No show and cancellation policy

   Missing an appointment causes great disruptions for many reasons and we will be implementing     seriously. Patient often complaint not getting appointment but several appointment wasted by         no show

1. The Doctor assigned to see you has a period of 'wasted time' in his/her schedule.

2. Time taken by the team member to prepare for your visit is wasted.

3. A patient who has need of an appointment is prevented from being scheduled.

• If you can’t attend your appointment, please give at least 24-48 hours for cancellations so that we may open that spot for other patients.

• If appointments are missed. we will be charging $ 50.00 for regular visits and $70.00 longer appointments such as physicals, Pap smear, counselling.

• This policy is approved by OMA.

Lateness Policy

• To be respectful of patients’ time, you may be asked to reschedule your appointment if you are late more than 10 minutes.

Forms

• Forms by third party like insurance, Please bring your form and discuss with Doctor as some of forms need Doctors opinion and Doctor need to disclose. Most Tax disability forms requested by patients and you don't qualify for Tax Disability.

• Do not send forms by email.

• Forms are not urgent some form Doctor can fill same day like Drivers License, Diet forms. Some forms require chart review and may take up to 2 weeks.

• Except some forms by Ministry of Social affairs and charges can vary, discuss with your Doctor, not Front staff.

Lab Policy

• Please be informed that your Lab results, X-ray, Ultrasound imaging. If they are normal the clinic will not call you back.

• If you want to discuss you have the option to book an appointment and discuss with Dr.

• If your results are having any concern. We will 100 % call you back and discuss.

• If you do Blood work at Med health  lab you can see online.​

• Also if you are registered we can put on our patient portal.

Continuity of care policy

• To allow for better continuity of care, patient’s will only be allowed to book appointments with their own Family Doctor. Please call ahead to book an appointment or make one online.

• Please also ensure that you come to the correct location Maple at Markham or Noble at Eglinton.

• If your family Doctor is on vacation, please call us if you have any URGENT medical conditions and we will try our best to reschedule with one of our other family physicians in the two clinics

Diagnostic Reports  printing reports Policy.

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• Patients have the right to discuss reports with doctors, however printing of reports like lab work, ultrasound and x-ray, is not covered by OHIP. So please understand that it has additional burden for our staff and Doctors. However, we have developed a secure messaging system to inform you of your reports. Your doctor has option of sending your reports or ask front staff they can help you.

Behaviour & Conduct

• Our staff work hard to assist you, and it is imperative that they are treated with respect. Rude, disruptive or aggressive behavior will not be tolerated & may result in removal from the facility.

• Children must be supervised at all times by a parent or guardian.

• No food or drink is allowed in the exam rooms for infection control purposes.

• Please refrain from using your cell phone in the exam room so adequate attention is provided.

• After injection(s), patients must wait 20-mins in the clinic to monitor for any potential reaction.

• Pets are not allowed in the clinic, with the exception of guide dogs for the visually impaired.

• Pictures or videos are not allowed on the premises of the clinic to protect patient privacy. With your consent, your doctor may take a picture of exam findings (eg. rash) for documentation using our electronic medical record app which will maintain your privacy.

• The clinic is a scent-free environment to protect those who may be allergic

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Policies are important to run clinic smoothly and have better relationship between Doctors and patients.